Privacy Policy

Last updated: 9 September 2026

Dolvini Bespoke respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book an appointment, help section, or use our tailoring services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Dolvini Bespoke is a tailor and custom tailoring business based in Bangkok, Thailand.

If you have any questions about this Privacy Policy or how we handle your information, please contact us through the contact details provided on our website.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• Full name
• Email address
• Phone number
• WhatsApp or other messaging contact details
• Country or city

Appointment information

• Preferred appointment date and time
• Service you are interested in
• Special requests or notes you provide to us

Tailoring information

When you order a custom or bespoke garment, we may collect information needed to make your clothing correctly, including:

• Body measurements
• Garment measurements
• Fit preferences
• Style preferences
• Fabric and design choices
• Alteration information
• Other information you voluntarily provide for your order

Payment and order information

We may collect information related to your purchases, invoices, orders, deposits, and payments.

We do not normally need to store your full payment card details. Where payments are processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy.

Website and technical information

When you visit our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location
• Referring website
• Date and time of visits
• Website usage information

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Respond to your questions and messages
• Schedule and manage appointments
• Provide bespoke and tailoring services
• Take and maintain measurements
• Create and manage your orders
• Process payments and invoices
• Contact you about your order
• Arrange fittings and alterations
• Provide customer support
• Improve our website and services
• Understand how visitors use our website
• Prevent fraud, abuse, or security problems
• Comply with applicable laws and legal requirements
• Send marketing communications where permitted and where you have provided the necessary consent

We do not sell your personal information.

4. Customer Measurements

Measurements are an important part of our tailoring service.

We may keep your measurements and fitting information so that we can produce garments, perform alterations, provide future tailoring services, and maintain consistency between orders.

You can contact us if you want to ask about the information we hold about you.

5. Photos and Videos

With your permission, we may take photographs or videos of garments, fittings, or customers for our website, social media, advertising, portfolio, or other marketing purposes.

We will not intentionally use identifiable photographs or videos of you for marketing without appropriate permission.

If you have previously given permission for your photograph or video to be used and would like us to stop using it, contact us and we will review your request.

6. Cookies

Our website may use cookies and similar technologies.

Cookies can help us:

• Keep the website working properly
• Remember certain preferences
• Understand website traffic
• Improve website performance
• Measure advertising and marketing performance

Some cookies may be provided by third-party services used on our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website work.

7. Google and Other Third-Party Services

We may use third-party services to operate, understand, secure, and promote our website and business.

These services may include tools such as:

• Google Analytics
• Google Search
• Google Maps
• Google Ads
• Meta services
• WhatsApp
• Appointment or booking tools
• Payment providers
• Website hosting and security services

These third parties may process certain information according to their own privacy policies.

We only use third-party services where they are reasonably necessary for operating, improving, measuring, or promoting our business.

8. WhatsApp and Messaging

If you contact Dolvini Bespoke through WhatsApp, social media, email, or another messaging service, the information you provide may be processed by that service.

We may use the information you send us to respond to your enquiry, arrange appointments, discuss your order, or provide customer service.

Please avoid sending sensitive information through public or unsecured messaging channels unless it is necessary.

9. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business.

For example, information may be shared with:

• Website and hosting providers
• Payment processors
• Booking or appointment platforms
• Analytics providers
• Advertising platforms
• IT and security providers
• Professional advisers
• Government authorities where legally required

We do not sell or rent customer personal information to third parties.

We only share information when there is a reasonable business, legal, or operational reason to do so.

10. International Data Transfers

Some of the service providers we use may operate outside Thailand.

As a result, your information may be processed or stored in another country.

Where required by applicable law, we will take appropriate steps to ensure that personal information transferred outside Thailand receives an appropriate level of protection.

11. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

For example, customer order and measurement information may be retained so that we can provide future tailoring services and maintain accurate records.

We may also retain certain information where necessary for:

• Accounting and tax requirements
• Legal obligations
• Dispute resolution
• Fraud prevention
• Business records

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online service, or method of electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

13. Your Privacy Rights

Depending on applicable law, including Thailand’s Personal Data Protection Act (PDPA), you may have rights regarding your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request transfer of certain personal information where applicable
• Lodge a complaint with the relevant data protection authority

Some rights may be subject to legal limitations or exceptions.

To exercise your rights, please contact us using the contact information provided on our website.

14. Marketing Communications

If you choose to receive marketing communications from us, we may contact you about:

• New services
• Promotions
• Tailoring collections
• Events
• Special offers
• Other Dolvini Bespoke updates

You can unsubscribe from marketing communications at any time.

Even if you opt out of marketing messages, we may still contact you when necessary to manage an existing order, appointment, payment, fitting, alteration, or other service you have requested.

15. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us.

16. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, booking services, payment services, or other websites.

We are not responsible for the privacy practices or content of those third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or want to know what personal information we hold about you, please contact Dolvini Bespoke through the contact information available on our website.

Dolvini Bespoke
Bangkok, Thailand

Website: dolvinibespoke.com

Email: info@dolvinibespoke.com

We will review and respond to privacy requests within the period required by applicable law.